FAQ

How do I find and book a transfer to and from the airport?

On our home page, type in as your From destination Athens Airport (ATH) and in To: choose your desired destination. On the next page you will be offered a selection of our cars, you can choose one and proceed further with booking.

What are payment methods you provide?

You will be able to pay your tour or transfer in 3 ways: 1. Via secure card payment. We accept: Visa and Mastercard credit cards issued by any Bank Visa and Mastercard debit cards issued by any Bank Maestro debit cards Visa and Mastercard prepaid cards issued by any Bank Paypal Prepayment by invoice: By selecting this option, you will receive an invoice to your e-mail and you'll be able to confirm reservation by sending the payment via wire transfer from your bank. (Please cover all charges when processing the payment)

What should I do if I can’t find my route?

If you cannot find the desired route, you can send us an email at reserve@athensvisitor.com, or contact us via WhatsApp/Viber at +306945989007 We will try to find a driver for you and let you know the cost of the trip within 24 hours.

How do I know if I have made a reservation successfully?

After you make your reservation, you will receive a confirmation email with details, containing your booking number and all the details of your journey. If you don't receive confirmation e-mail, you can always contact us to reserve@athensvisitor.com or via WhatsApp to +30 694 598 9007

How can I cancel my reservation?

To cancel your reservation, you need to contact us by e-mail at reserve@athensvisitor.com, no later than 24 hours before the transfer, specifying the exact number of the reservation you want to cancel. After that, you will receive an email with a cancellation confirmation. Within a few days, the money will automatically be sent to you in accordance with the terms and conditions.

I want to cancel my reservation. Is there a cancellation fee?

All cancellation requests must be received, in writing, at our email address reserve@athensvisitor.com at least 24 hours before the transfer. If the cancellation is made minimum of 24 hours before the time of your first scheduled transfer, you will be refunded within 7 working days 100% of the service price minus administrative fee. If the cancellation is made less than 24 hours before the time of your first scheduled transfer, you will NOT be refunded!

What if I am travelling with children?

Regardless of age, every child is considered a passenger, and you should take it into account when entering the number of passengers when booking. Child seats are paid extra.

Is it necessary to book child seat?

Child seats are not obligatory, but are highly recommended to be booked for more secure and comfortable trip for your child.

What if I am travelling with pet?

If you are traveling with a pet, it is necessary to inform us by e-mail at reserve@athensvisitor.com after making a reservation. Transport of pets is additionally charged. Any animal should be transported in a portable carrier and have medical certificates and other documents according to the legislation. Otherwise, your driver has a right to refuse to provide this transfer.

What if I need wheelchair space?

If you require wheelchair space, you can indicate that in the "notes" in step 3 of the booking process. Always book a minivan in case you need wheelchair space. Foldable wheelchairs are regarded as 1 piece of luggage.

What should I do if my flight arrives earlier?

If your flight arrives earlier, your driver will be in the agreed place because we follow the flights. Therefore, it is very important to leave accurate information and the exact flight number when booking a transfer. After all, do not worry, today's flights are mostly late.

I missed my flight, what should I do?

When your flight is delayed or cancelled, or you missed the flight, please contact us by phone number stated on your booking confirmation, specifying the number of the reservation.

How can I find my driver?

<p>If a pick-up place is <strong>an airport</strong>, the driver will meet you at the exit of arrivals area of the airport after you passed passport control and claimed baggage. The driver will meet you with the sign showing your first and last name, which you specified during the booking. Please provide a copy of your booking confirmation to the driver.</p> <p>Important note: If your flight is delayed or cancelled, or you missed the flight, please contact us by phone number stated on your booking confirmation, specifying the number of the reservation. Unless otherwise indicated, the waiting time is 1 hour after the agreed time of arrival. After this time, if the driver is not aware of the problem, he has the right to leave, and the money can not be refunded to you.</p> <p>If you can not locate the driver at the agreed place, or if you have stayed longer than usual on passport control, baggage retrieval, or lost baggage department, it is your responsibility to contact us by calling the emergency number listed on your booking confirmation.</p> <p>If the location is not an airport, the driver will wait for you at the address indicated on the booking confirmation. If a pick-up place is a hotel, the driver will wait for you in the hotel lobby. For easier identification, please have a copy of your booking confirmation.</p> <p>Unless otherwise indicated, the waiting time is 10 minutes after the agreed arrival time. After this time, the driver has the right to leave, and the money can not be refunded to you.</p> <p>If you can not find a driver at the agreed place during the 10 minutes, it is your responsibility to contact us by calling the emergency number listed on your booking confirmation.</p>

My company requires an invoice, can you supply one?

<p>Yes, we can provide you with an invoice if required. Please contact us by e-mail at reserve@athensvisitor.com after making your booking to request an invoice.</p>

I left an item of luggage on the vehicle. How do I get it back?

<p>If you have forgotten the luggage or personal item in the vehicle, contact us by e-mail reserve@athesvisitor.com or by calling the number on your booking confirmation. We will do everything we can to repatriate your lost luggage to you, either to your place of residence, or to your home address. Please note that any fees incurred will have to be paid before the luggage is sent back to you by courier.</p>
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